The ROI of IP telephony management

Too many companies implement their VoIP network without factoring in time for an analysis or budgeting to purchase the tools they need for ongoing IP telephony monitoring and maintenance. This paper explores current trends in VoIP and presents a compelling look at the hard numbers behind the costs and benefits of IP telephony management.

In their research of the overall costs of IP telephony, Nemertes has found that the financial figures behind using IP telephony management and monitoring tools such as PROGNOSIS are compelling. Written by industry analyst Robin Gareiss, this paper explores the real ROI of differing options in the implementation and long-term management of IP telephony.

Nemertes tracked IP telephony costs for four years and interviewed nearly 400 organizations. From their study they concluded that deploying specialty VoIP management tools have the potential to significantly reduce operational costs.

Based on cost data and research into what is required to deliver a reliable, high-performance, converged IP telephony network, Nemertes recommend project teams conduct a thorough evaluation of their management and monitoring options prior to deploying IP telephony.