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How are organizations deploying VoIP at an operational level and who are the decision makers?
VoIP has emerged as a critical and common application at many organizations. As they add collaborative applications, expand the number of branch locations, and find end users demanding even more functionality and predictable performance, management issues will rise to the forefront - as they already have in many companies.
How are organizations deploying VoIP, and what are the key triggers when deciding to make this change? What type of architecture decisions need to be addressed and who is making those decisions? What role do IP management tools and MSPs play?
To address these questions, companies assign a project team to analyze trends and best practices before crafting a VoIP migration to help ensure a project’s success. Additionally, organizations are considering MSPs and management tools, as they are uniquely positioned to offer a value proposition for organizations that can’t tolerate lackluster performance, yet may not have the resources, desire or expertise to handle VoIP migration internally.
Written by industry analyst Katherine Trost of Nemertes Research, this issue paper investigates the trends and best practices, the challenges, and requirements for a successful VoIP deployment.
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