Third-party VoIP management on the rise

Voice over IP has in many ways revolutionized the way people communicate. But with these advancements has come unprecedented network complexity and lack of internal expertise on how to implement, troubleshoot and optimize these networks.

During a time when IT and network staffs are lean, IT executives are challenged to bring their teams up to speed to manage these networks—starting with IP telephony alone. As such, a growing number of IT decision-makers are considering third parties, or Managed Service Providers (MSPs), to take over the monitoring and management of all or a portion of their converged networks—connecting a growing number of remote locations.

Written by Robin Gareiss, Executive Vice President & Sr. Founding Partner of Nemertes Research, this issue paper explores the overall VoIP market and the latest trends and best practices for MSPs and their customers.