PROGNOSIS ATM Incident Manager

Ensure your service level agreements are being met and avoid costs of up to $14500 per hour in ATM outages by simplifying ATM problem management.

Monitoring hundreds or thousands of ATMs is a complex and time consuming task which typically impedes the implementation of proactive efficiency improvements.

PROGNOSIS ATM Incident Manager simplifies ATM problem management by automatically dispatching, monitoring, updating and closing trouble tickets. It also utilizes bi-directional email functionality, enabling service personnel to remotely acknowledge, query and update tickets. Furthermore, responses to specific problems can be programmed, freeing up human resources.

PROGNOSIS provides a detailed analysis of availability and service times which alerts you to ATM network inefficiencies. It can also identify any SLA breach, and gives you the ability to compare performance between different service providers or regions.

Availability reports show the causes of any ATM or network downtime, in addition to percentage and total minutes uptime of an individual or group of ATMs. Service time analysis reports enable you to identify service level breaches and enforce SLAs by highlighting exceptions by ATM type or group and by service provider.

When used in conjunction with PROGNOSIS management products, ATM Incident Manager forms part of a complete solution for the proactive monitoring of ACI BASE24 and EFD Connex ATM and POS environments.